1. Information We Collect

Information You Provide to Us

When you fill out our contact form, we collect:

• Your name
• Your email address
• The message you send us

We use this information solely to respond to your inquiry and discuss your project or service needs.

Information Collected Automatically

We may use standard web technologies and analytics tools, such as Google Analytics (GA4), Google Tag Manager, and Meta Pixel/Conversions API (CAPI), to understand how visitors use our Site and to measure the performance of our marketing efforts. These tools may collect information such as:

• IP address (typically anonymized or truncated where applicable)
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or source
• General location (city/country level)

If and when these tools are active on our Site, this section will apply. Where required by law, we will request your consent via a cookie banner before non-essential cookies or tracking technologies are activated.

2. Cookies

Our Site may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where visitors come from. You can choose to disable cookies through your browser settings, though some parts of the Site may not function as intended without them.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for our services
• Communicate with you about projects, proposals, or ongoing work
• Improve our Site’s content, design, and performance
• Understand how visitors interact with our Site and marketing campaigns
• Comply with legal obligations where applicable

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may use third-party tools (such as Google Analytics, Meta, email or hosting providers) to operate our Site and run our business. These providers process data on our behalf and are bound by their own privacy and data protection terms.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests.
• Business transfers: If Iconveil is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain contact form submissions and related correspondence for as long as necessary to respond to your inquiry, maintain our business records, or comply with legal obligations. You may request that we delete your information at any time (see “Your Rights” below).

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. International Visitors

Iconveil is based in Rajshahi, Bangladesh, and works with clients internationally. If you are accessing our Site from outside Bangladesh, please be aware that your information may be transferred to, stored, and processed in Bangladesh or other countries where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Iconveil Swapnochura Plaza, Rajshahi, Bangladesh Email: [email protected]